Age Concern Kingston upon Thames provides a confidential, free and independent advice service for anyone aged 60 years and over living within the Borough of Kingston upon Thames, and/or their family or carers.

We have detailed knowledge of issues of particular concern to older people including health and social care, money issues and benefits, transport options, consumer issues, housing options and social activities.

What we can do:

• Provide accurate, up to date and independent information and advice on any issue of concern.
• Provide support, advocacy, negotiation and representation (speaking on your behalf to other agencies or individuals).
• Tell you about available services and social activities and help you access them.
• Help you maximise your income and help to appeal against benefit decisions.
• Help with completing forms.

What we can help you do:

• Think through your options.
• Give you information and advice to help you make an informed choice.
• Help you put your decisions into action.
• Stay in charge of your life.

How is the service provided?

• Our dedicated Advice Line is open between 10 am and 12 noon Monday to Friday
• You can contact us yourself or ask someone to contact us on your behalf.
• We can deal with simple one-off queries, or provide help with complex issues.
• A face-to-face session with an advisor may be arranged. Advisors can visit you in your own home.

How do I get in touch?

• Contact our dedicated Advice Line to speak to an advisor.
• You can email or write to us if you prefer.

         (Click on the links.)

Useful links:

Local:

Guide to Social Activities (Kingston upon Thames)

National:

Factsheets

Age Concern England website

DirectGov/Over50s

Age Concern Kingston and Age Concern Richmond are delighted to announce that our joint project called ‘First Contact' will be launched on 17 September 2007.

The project will provide information and advice to people over 60, their families, friends and carers in both Boroughs.

This will be in the form of a telephone advice line, open Monday to Friday, 10am to 12 noon. The line will be manned by an advisor, who will answer queries, provide information and advice, and signpost to other agencies. Callers from each Borough will receive information relevant to their particular area.  

We look forward to providing information and advice to older people and will be happy to answer any questions that you may have.

Contact Details

Telephone

020 8408 8170

Address:

First Contact

Raleigh House

14 Nelson Road

New Malden

KT3 5EA

Please note: we regret that we are unable to see you in person without an appointment.